Actions you can take when you have multiple tickets selected.
They include the following:
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Assign: Assigns tickets to agents
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Close: Changes ticket status to closed
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Bulk update: Alters the ticket properties and sends across bulk replies
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Merge: Merges all selected tickets
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Link: Links similar tickets to a tracker located based on ticket ID, contact or subject
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Scenarios: Executes scenario automation rules on the selected tickets
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Spam and Delete: Removes unwanted tickets
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